物流政策

Shipping & Delivery Policy

Thank you for choosing our products! This policy aims to provide you with clear and transparent shipping and delivery information, ensuring you understand the order processing workflow, delivery times, and related fees.

1. Order Processing Time

  • All orders will be processed within 1–3 business days after payment confirmation (excluding weekends and public holidays).
  • During promotions or peak periods, processing times may be extended. We will notify you via email if delays occur.

2. Shipping Regions

  • We currently ship to Mainland China (excluding some remote areas, e.g., Tibet, Xinjiang, etc.).
  • International Shipping: Not available at this time. This may change in the future—please follow our store announcements for updates.

3. Shipping Methods & Delivery Times

We partner with reliable logistics providers. Estimated delivery times are as follows:
  • Standard Shipping: 3–7 business days (varies based on destination).
  • Express Shipping: 1–3 business days (optional service, additional fee applies).
  • Remote Areas: Delivery may take 7–14 business days.
Note: Delivery times are calculated from the date the carrier picks up the package. Delays may occur due to holidays, weather, or other unforeseen circumstances.

4. Shipping Fees

  • Orders over ¥XXX qualify for free standard shipping (refer to store announcements or checkout page for the exact amount).
  • Orders below the threshold will incur a flat shipping fee of ¥XX (the exact amount will be shown at checkout).
  • Express shipping service fee: ¥XX (varies by region).

5. Order Tracking

  • Once your order ships, you will receive an email containing the tracking number and a tracking link.
  • You can track your package in real-time via the carrier’s website or our order tracking page.

6. Shipping Issue Resolution

  • Lost or Damaged Packages: If your package is lost or significantly damaged during transit, please contact customer service within 7 days of receiving the shipment. We will assist in investigating and arrange a refund or reshipment.
  • Incorrect Address: Please ensure your shipping address is accurate at checkout. If a package fails to deliver due to an incorrect address, reshipping may require additional shipping fees.
  • Failed Delivery Attempts: If multiple delivery attempts fail, the package may be returned to our warehouse. Reshipping will require additional shipping fees.

7. Customs & Duties (International Orders Only)

  • International orders may be subject to customs duties, import taxes, or other fees, which are the buyer’s responsibility.
  • Please ensure the recipient’s information is accurate and complete to facilitate customs clearance.

8. Contact Us

For any shipping-related questions, please contact our customer service team:
  • Email: logistics@yourstore.com
  • Service Hours: Monday–Friday, 9:00 AM–6:00 PM (excluding public holidays)

9. Policy Updates

We may update this policy as needed to reflect changes in our operations. The updated version will be posted on this page without prior notice.
Last Updated: January 20, 2026

Usage Suggestions

  1. Place this content in your store’s “Policies” page (typically located in the website footer).
  2. Add a brief notice or link to the “Shipping Policy” on the checkout page to improve transparency.
  3. Modify shipping regions, delivery times, and fees based on your actual logistics partners.
  4. If offering international shipping, consider adding customs regulations and prohibited items.
We hope this template helps you establish a clear shipping policy and improve the customer experience!